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policies

The important bits

We believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with, and be bound by, the following terms and conditions of use which govern Luxury Rattan Direct relationship with you in regarding this website. If you disagree with any part of these terms and conditions, please do not use our Luxury Rattan Direct website.

The term "Luxury Rattan Direct" refers to the owner of the website whose registered office is Old Mill Industrial Estate Bamber Bridge Preston PR5 6SY.


PRICES AND PAYMENT (ALL PRICES ARE INCLUSIVE OF VAT)

Whilst great care is taken to maintain accurate pricing on the site, there will be situations where a mistake may occur and for this reason the pricing cannot be guaranteed. If this occurs, we will notify you of the error before your order will be processed. You will then have the choice to either accept the correct price or to cancel your order.

Credit and charge card payments are subject to validation and authorisation by the cardholder's issuer and we will not be held liable for any non-delivery or delay if a card issuer refuses to authorise payment.

We reserve the right to alter prices from time to time without prior notification, however if you have paid for an item at a price prior to the change then this price will stand for that transaction.

We cannot accept responsibility or liability for failures in transmission of information deletion, non-delivery or failure to store any communications by you.

If there are discrepancies in the order details regarding customer/shipping/card holder address your order maybe subject to additional security checks. You may be asked to provide further proof of identity, failure to comply with these request may result in delay or cancellation of your order.


LIABILITIES

We will not accept responsibility for any damage on goods caused by you.

You acknowledge that the information contained in this site is provided without warranty and in particular we do not represent or warrant that the information is accurate, complete or current or that the use of this site will be uninterrupted or error free, and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We have taken reasonable steps to display as accurately as possible the appearance of all products displayed on the website. However we cannot guarantee that your monitor's display of any colour or other detailing will exactly reflect the appearance of the product upon delivery.

Your use of any information or goods on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

It is the customer’s responsibility to provide a correct, accessible and secure delivery address. Ownership of the item will pass to you once it has been signed for at the provided delivery address.


STATUTORY RIGHTS

These terms and conditions do not affect your statutory rights as a consumer. For more information about your statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website.


APPLICABLE LAW

These terms and conditions shall be governed by and construed in accordance with English law, any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit, any failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of those terms and conditions.


COOKIES

This is the Cookie Policy for Luxury Rattan Direct, accessible from www.luxuryrattandirect.co.uk

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies:

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies:

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set:

  • Site preferences cookies

  • In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies:

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  • For more information on Google Analytics cookies, see the official Google Analytics page.

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